Experienced Customer Service Representative

Position Type: Full-time, Hourly

Location: In Office; Auburn, WA

Wage Scale: $23.00 - $28.00 per hour

Benefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, basic life insurance, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid holidays throughout the calendar year

Responsibilities:

• Builds and maintains positive working relationships with variety of customer bases.
• Respond to customers inquiries through various channels. i.e. phone, email and software aps.
• Screen and route incoming calls or emails as needed
• Responsible for entering and scheduling orders, application forms and requests into computer data base.
• Responsible for providing first level support to team members through training, answering questions and de-escalating customer issues.
• Communicate with internal and external customers including builders, commercial and residential customers, Sales Representatives and production staff to ensure the highest level of customer satisfaction is achieved.
• Provide Customer Service Supervisor/Manager with updates on new team member’s progress and development while they are in training.
• Communicate with Production to confirm and provide updates for scheduled jobs with customers on a regular basis.
• Periodically audit open orders with assigned accounts to ensure proper follow up is taken.
• Assists in timely reconciliation of payment discrepancies for all customer accounts, as directed by Supervisor/Manager.
• Abides by all safety rules set forth by company and government regulatory agencies and ensure that hazardous conditions are reported and corrected.

Requirements:

• At least 2 years of Customer Service experience required.
• Excellent verbal and written communication skills, good organizational skills and professional telephone skills.
• Data entry experience is a plus.
• Organizational, time management and customer service skills.
• Strong analytical skills and attention to detail.
• Prior experience working in construction, HVAC, fireplace, or garage industries is a plus.
• Regular attendance is required.

Why get your Career started with Fireside?

With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more.  We are a growing company that has been in business for over 30 years.  We pride ourselves in employee training, our Fireside Five Values and encourage employee growth within the company.

Fireside is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

Safety | Professionalism | Accountability | Customer Experience | Effective Communication