Yard Operations & Customer Service Associate - Santa Rosa, CA

Company Summary

Are you a driven professional looking to grow your career in a booming industry? We’re looking for a hybrid Service Rep/Yard Operations to join our team. If you know how to build relationships and thrive in a fast-paced environment—this is your chance to take control of your career.

Pacific Supply is a distributor of building products with over 50 locations throughout the Western United States and has been serving the needs of the construction industry and the communities since 1953. We are looking for entry level candidates for our Service Representative position who will also learn Yard Material Handler responsibilities. Previous experience in the building industry is preferred but not required.

Pacific Supply recognizes that employees are their most valuable resource and an integral part of their success. Their goal is to attract and retain the highest quality candidates. Pacific Supply encourages the development of their employees and believes it is necessary for the growth and success of the company.

Job Description

As a Service Representative/Yard Material Handler, you will be responsible for receiving, storing, loading, and distributing building materials as well as providing outstanding service to walk-in and call-in customers. You will support day-to-day warehouse operations, ensure orders are processed and fulfilled accurately, and maintain a clean and organized yard and counter area. This role requires physical stamina, customer service skills, and attention to detail.

Essential Duties and Responsibilities

• Pull and prepare customer orders for delivery or pickup.
• Operate forklift and other material handling equipment (training provided if needed).
• Load and unload materials safely, including heavy items up to 100 lbs.
• Ensure accurate inventory counts and material organization.
• Assist customers in person and over the phone with product inquiries, order placement, and issue resolution.
• Process quotes, orders, and returns accurately using point-of-sale and inventory systems.
• Maintain cleanliness and safety in the yard and sales area.
• Communicate with internal teams and vendors to coordinate deliveries or product availability.
• Follow all company safety policies and procedures.
• May be required to drive company vehicles (if qualified) to support deliveries.

Job Requirements

• High school diploma or GED preferred.
• Previous warehouse, yard, or retail customer service experience preferred.
• Forklift experience and certification preferred (can train).
• Ability to lift 100 pounds repeatedly throughout the shift.
• Strong interpersonal and communication skills.
• Must be reliable and punctual.
• Basic computer skills and familiarity with POS systems preferred.
• Must be able to work in all weather conditions and in a physically demanding environment.
• Bilingual a plus but not required.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match and profit sharing
• Flexible spending accounts
• Paid vacation and sick time
• Employee wellness programs

Join Our Team
At Pacific Supply, we believe in building more than just structures—we build careers. If you’re ready to join a dynamic team and contribute to a legacy of excellence, we want to hear from you!

We are an equal opportunity employer and promote a drug free workplace.

Compensation Data

$18.21 - $28.00 Hourly