Customer Service Representative

City:  West Jordan
State:  UT
Country/Region:  US

Interstate Brick is widely recognized as one of the premier commercial brick manufacturers in the U.S. Established in 1891, Interstate Brick joined the Pacific Coast Building Products family in 1990. The company’s products, used in residential and commercial construction, offer several distinguishing features that motivate architects and builders across the country to specify them.

POSITION SUMMARY: Under the supervision of the Customer Service Manager, this position supports the customer service department and is responsible for processing and managing customer sales orders and answering product and service questions; and is also responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.


ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Expend an effort to continuously learn more about clay brick, building systems, and management responsibilities to become a solutions-based resource for customers and staff.
  • Maintain established customer relationships and forge new ones where appropriate.
  • Process and manage sales orders and change-orders received into SAP and distribute to appropriate departments.
  • Set-up sales order, terms, payer, and pre-lien data in SAP for initial order. 
  • Enter sales orders and change-orders into SAP and distribute to appropriate departments.
  • Answers telephone and responds to customer inquiries in a courteous manner.
  • Issues Invoices, Returns for Credit, Credit and Debit Memos following the guidelines outlined in Basalite Policy documents. 
  • Checks inventory and participates in semi-annual inventory count, two Saturdays a year.
  • Processes cash sales and issues credits.
  • Attends safety meetings and abides by all safety rules set forth by the company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
  • All other duties and responsibilities assigned from time to time by the company or its designated representative.
  • Regular attendance is required.


QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • High School education or equivalent required, college level courses a plus.
  • Two years customer service experience preferred, experience in the manufacturing industry a plus
  • Requires good reading, writing and mathematical skills and communication skills.
  • Must have a valid driver’s license.
  • Regular attendance is required.
  • SAP experience, but not required. Salesforce or other CRM experience is a plus 
  • Engaging verbal and written communication skills with ability to effectively and efficiently communicate with the sales team, contractors, engineers, architects, and owners
  • Aptitude for problem solving and negotiating
  • Highly motivated toward goals. Strong aptitude for organizing personal tasks and performing repetitive duties in a dynamic
  • Strong aptitude for organizing personal tasks and performing repetitive duties in a dynamic environment
  • Good communication, teamwork, decision-making, and interpersonal skills
  • Driven to consistently delivering the highest quality customer service
  • Ability to motivate team members and distributors
  • Proficient in Microsoft Office Suites (Excel, Word, Outlook, PowerPoint)
  • Must have the ability to use video conferencing software such as Microsoft Teams Meeting
  • Ability to receive on-the-job training required to perform duties
  • Strong accounting skills required
  • Working knowledge of office equipment required to perform duties.


PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


  • Standing, walking, sitting, talking/listening, climbing, stooping, kneeling, crouching or crawling, reaching with hands and arms
  • Frequently required to use hands to handle or feel; Reach with hands and arms; Talk and listen; Stand, walk, and sit
  • Occasionally required to bend at the waist; Lift and/or move up-to 50 pounds


WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


  • Office environment with moderate noise
  • Occasionally Plant environment with loud noise, moving machinery, dusty, dirty
  • Outdoor weather conditions. Extreme temperatures
  • Wear mandatory and/or other appropriate personal protective equipment (PPE)

This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace

Nearest Major Market: Salt Lake City