Customer Service Representative

City:  Las Vegas
State:  NV
Country:  US
Description: 

PABCO® Gypsum, a division of PABCO® Building Products LLC, has provided quality gypsum board products and service for over 35 years.  PABCO® Gypsum supplies a complete line of gypsum products for commercial and residential construction.

Our Las Vegas, NV location is currently seeking a Customer Service Representative/Dispatcher to join our team.

 

Essential Duties And Responsibilities:  may include some, or all, of the following:

  • Receives and processes incoming customer orders for materials and/or products from company employees or individual customers.
  • Prepares orders for shipment and/or secures freight carriers as required. 
  • Routes orders to departments for filling and follow up on orders to ensure delivery by specified dates.
  • May resolve routine issues with carriers, including customer complaints, liability issues and rate discrepancies.
  • Provides customer support by answering general product questions, directing customers to website and distributing product brochures and samples.
  • Enters purchase orders into SAP.  Ensures that current rates and fuel surcharges are applied.  Reviews freight bills for accuracy.
  • Notifies a more senior customer service representative when orders might deplete stock.
  • Reviews and edits orders for price, nomenclature, completeness and clarity.
  • Informs customers of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
  • Maintains customer files with sales contracts and other information.
  • Establishes and maintains excellent customer relations.
  • Provides backup support and assistance to the shipping department.
  • Initiates purchase requisitions.
  • Prepares customer invoices, credits and returns.
  • Prepares shipping documents, such as Bills of Lading.
  • Prepares export orders for shipment.
  • All other tasks and/or responsibilities as assigned.

 

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

  • High School Diploma;
  • Up to two (2) years related experience and/or training; or equivalent combination of education and experience; or
  •  equivalent combination of education and experience.

Communication Ability:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
  • Ability to write routine reports and correspondence. 
  • Ability to communicate effectively in person, over the phone and via email with customers, employees and vendors.

Computer Skills: 

  • Must be able to operate a personal computer and other various standard office machines and equipment necessary to complete duties

 

PABCO provides quality building products created by quality people.  PABCO is a subsidiary of a family-owned group of companies that provide employees with the security, benefits and respect they need to build meaningful interpersonal relationships with colleagues and customers.  PABCO takes pride in their American made products that are used in homes and buildings across the country.   


All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

PABCO offers an excellent benefits and compensation package including medical, dental, vision, 401(k), profit sharing retirement plan and wellness programs.

 

PABCO offers an excellent benefits and compensation package including medical, dental, vision, 401(k), profit sharing retirement plan and wellness programs.  We are an equal opportunity employer and promote a drug free workplace.


Nearest Major Market: Las Vegas