Customer Service Rep/Dispatcher

Who are we?

PABCO® Gypsum, a division of PABCO® Building Products LLC, has provided quality gypsum board products and service for over 35 years.  PABCO® Gypsum supplies a complete line of gypsum products for commercial and residential construction.

Here at our Las Vegas location, we make Gypsum Wallboard. Your job as a Customer Service Rep/Dispatcher is to help manage customer orders and work with transportation companies to ensure deliveries are made.  

Why you want to work for us!

• Competitive Wages & Salaries
• Employee Referral Program
• On the Job Training
• Medical Insurance
• Dental & Vision Insurance
• Profit Sharing & 401(k)
• Life Assistance Program
• Paid Holidays
• Vacation & Sick Leave
• Family Owned Compassionate Workplace

What’s the Job?

• Receives and processes incoming customer orders for materials and/or products from company employees or individual customers.
• Prepares order paperwork for shipment and/or secures freight carriers as required.
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
• May resolve routine issues with carriers, including customer complaints, liability issues, and rate discrepancies.
• Provides customer support by answering general product questions, directing customers to website, and distributing product brochures and samples.
• Enters purchase orders into SAP.  Updates and maintains freight rate tables in SAP.
• Informs customers of shipping dates, anticipated delays, and any additional information needed by customer.

You and your experience:

• High school diploma or general education degree (GED)
• Two (2) years related experience and/or training

What puts you ahead:

• Previous customer service experience for a manufacturing company
• Previous dispatching experience

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.