Customer Service Rep/Dispatcher

City:  Las Vegas
State:  NV
Country/Region:  US

PABCO® Gypsum, a division of PABCO® Building Products LLC, has provided quality gypsum board products and service for over 35 years.  PABCO® Gypsum supplies a complete line of gypsum products for commercial and residential construction.

PABCO, a building product company that values individuals and their families has a job opening for an Customer Service Representative/Dispatcher at PABCO Gypsum in Las Vegas, NV.  


We are an essential business, supporting  commercial and residential building needs during the COVID-19 pandemic which allows our employees to enjoy better job stability and opportunities for advancement. 

We’ve updated our training and safety protocols to ensure all of our employees can work in a safe environment. 


We protect what matters. 


Essential Duties and Responsibilites: may include some or all of the following


  • Receives and processes incoming customer orders for materials and/or products from company employees or individual customers.
  • Prepares order paperwork for shipment and/or secures freight carriers as required.
  • Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
  • May resolve routine issues with carriers, including customer complaints, liability issues, and rate discrepancies.
  • Provides customer support by answering general product questions, directing customers to website, and distributing product brochures and samples.
  • Enters purchase orders into SAP.  Updates and maintains freight rate tables in SAP.
  • Notifies a more senior customer service representative when orders might deplete stock. Reviews and edits orders for price, nomenclature, completeness, and clarity.
  • Informs customers of shipping dates, anticipated delays, and any additional information needed by customer.
  • Maintains customer contact file, preferences, and other information. Establishes and maintains excellent customer relations.
  • Provides assistance to the shipping department as needed.
  • Processes credit requests and returns.
  • Answers telephone calls and refers calls to appropriate staff.  Greets and answers questions from visitors.
  • Prepares/compiles and distributes routine to moderately complex reports.
  • Prepares correspondence to vendors as needed.
  • Sorts and distributes incoming mail and faxes.
  • Maintains inventory and purchases office supplies as needed.
  • Organizes lunches for visitors and meetings.
  • Picks up office or meeting supplies as needed.
  • Performs other duties as assigned.


Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.



  • High School Diploma;
  • Up to two (2) years related experience and/or training; or equivalent combination of education and experience; or
  • equivalent combination of education and experience.


Communication Ability:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
  • Ability to write routine reports and correspondence. 
  • Ability to communicate effectively in person, over the phone and via email with customers, employees and vendors.


Computer Skills:

  • Must be able to operate a personal computer and other various standard office machines and equipment necessary to complete duties.



Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


  • Frequently required to use hands to finger, handle or feel.
  • Stand, walk, and sit.
  • Bend at the waist.
  • Lift and/or move up to 25 pounds.
  • Regular attendance is required.




A few more reasons why you should join the PABCO family:


  • Great benefits package – Including Health Plan of Nevada, dental, vision, flex spending, HSA, vacation, 11 paid holidays, 401k, profit sharing, life insurance, wellness programs, employee assistance, educational assistance, scholarships for children of employees, company discounts, and opportunities for community service.
  • A compassionate workplace – As a family owned company, PABCO cares about its brand, its values and its people.  


All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

PABCO offers an excellent benefits and compensation package including medical, dental, vision, 401(k), profit sharing retirement plan and wellness programs.  We are an equal opportunity employer and promote a drug free workplace.

Nearest Major Market: Las Vegas