Customer Service Representative 1

Basalite Concrete Products-Vancouver, ULC is one of the largest manufacturers of concrete products in Western Canada. Product lines include structural block, interlocking paving stones, retaining wall systems, garden line products, and a full range of bagged dry mix products. Basalite is a wholly owned subsidiary of the Pacific Coast Building Products Family of Companies.

Basalite’s Core Values guide our behavior and our business. The test of a company's values is not what is written or said, but by the actions and decisions made every day. Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success.

CUSTOMER SERVICE REPRESENTATIVE

POSITION SUMMARY:  Under the supervision of the Customer Service Supervisor, we are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative and Administrative Support. This dual-role position is essential in ensuring an exceptional customer experience while also supporting the operation of our production team. The ideal candidate is detail-oriented, efficient, and thrives in a fast-paced environment where multitasking and adaptability are key. This role requires someone who consistently upholds our company’s Core Values: Integrity, Safety, Respect, Customer Focus, Quality, Innovation, and Financial Success. Performs other related duties as assigned.

SUPERVISION RECEIVED: General supervision

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Prepare and maintain production-related documents, reports, and spreadsheets
• Assist the production team with order tracking, scheduling, and status updates
• Process orders and change orders received from customers and Sales Representatives, set up sales order, payers, and essential data in SAP for initial order. 
• Take phone orders in a prompt and courteous manner.
• Perform dispatch duties.
• Provide marketing support for samples, catalogs and information requests.
• Maintain marketing inventory
• Works with Outside Sales Teams to coordinate customer requests and to help provide superior customer service.
• Participate in semi-annual inventory counts.
• All other duties and responsibilities assigned from time to time by the company or its designated representatives.
• Abide by all safety rules set forth by the company and governmental regulatory agencies and ensure that hazardous conditions are reported and corrected.
• Regular attendance is required.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school education or equivalent required. 
• Two years’ customer service experience preferred, experience in the concrete block, pavers and/or sack industry are preferred. Marketing skills an asset.
• Must have strong computer skills, especially in Excel, Word and Outlook. SAP experience an asset.
• Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
• Must have strong communication, teamwork, decision-making and interpersonal skills.
• Demonstrated commitment to consistently delivering the highest quality customer service.
• Working knowledge of office environment with experience using multi-line phone system, personal computer, printer, calculator, copier, and facsimile machine.  Some other equipment may be required to perform duties.
• Requires good reading, writing and mathematical skills.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing, walking, sitting, talking/listening, reaching with hands and arms
• Lift and/or move up to 25 pounds.

WORK ENVIRONMENT The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.

• Office environment with moderate noise.
• Indoor and outdoor weather conditions.
• Wear mandatory and/or other appropriate personal protective equipment (PPE) when walking the plant, when necessary.

Basalite offers excellent benefits and compensation package which includes medical, dental, vision and pension.