Customer Service Rep/Dispatcher

Sparks
NV
Country:  US
Description: 

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States. Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods. We are a proud member of the Pacific Coast Building Products Family of Companies.

POSITION SUMMARY: Under the supervision of the Yard Supervisor and yard lead, this position supports the customer service at the Contractor and Retail Counter as well as daily yard duties and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

 

SUPERVISION RECEIVED: General 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                      

  • Ability to multi-task, float between both sales counters and or the yard duties depending on which activity needs the immediate attention.
  • Acknowledge and assist all customers in a courteous and friendly manner.
  • Operate yard equipment, including forklifts and various other equipment safely and efficiently.
  • Expedites the loading and unloading of customer and company vehicles.
  • Counts and reconciles incoming and outgoing materials (inventory).
  • Completes and returns paperwork (delivery notes, transfer orders, yard receivers, etc.) as soon as possible.
  • Records discrepancies and/or damaged material on driver’s paperwork which is signed by the driver.
  • Completes yard receiver at the time material is unloaded and verified. Counts and offloads materials before signing paperwork.
  • Verifies that daily inspection check sheets are completed on assigned yard equipment.
  • Stacks building materials and maintains yard and assigned yard equipment in a safe and clean manner.
  • Develops a working knowledge of all products inventoried and how they are installed.
  • Perform yard security functions at the end of shift, ensure equipment is stored in designated areas, lock vehicles and remove keys. Make sure gates and warehouses are locked.
  • Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
  • Regular attendance is required, including some weekend shifts.
  • Participate in and follow the 5S program to expected levels.
  • Count and or input daily Cycle Counts in a timely manner.
  • Answer transferred or paged telephone calls, and two-way radio with a positive attitude.
  • Provide customer service/sales to contractors and retail customers.
  • Input Standard/Rush orders, Quotes, and Returns accurately into SAP.
  • Work closely with Sparks and or Carson dispatch to ensure correct product is delivered on agreed time with the customer.
  • Email, receive, and respond information in a professional manner.
  • Any further duties/responsibilities earned or set forth by management.

 

 

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

                                                                                        

  • High School education or equivalent.
  • Minimum of one-year forklift experience preferred, but not required.
  • Must be able to communicate effectively with peers and superiors.
  • Must have basic reading and writing skills.
  • Basic mathematical skills required; counting, addition/subtraction, multiplication.
  • Basic computer skills, SAP, Microsoft Outlook, Word, Excel.
  • Knowledge of Basalite products and how they are installed.
  • Multitask at a fast pace with the ability to delegate.
  • Regular attendance is required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

  • Frequently required to use hands to finger, handle or feel; Reach with hands and arms; talk and listen; stand, walk, and sit.
  • Stacking block, pavers, sacks, brick.
  • Occasionally required to bend at the waist
  • Lift and/or move up to 100 pounds; anything heavier requires assistance.

 

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

                                                                                                                                     

  • Outdoor environment with moderate noise, moving trucks and lift trucks, fumes, airborne. particles; dusty, dirty.
  • Outdoor weather conditions; extreme temperatures.
  • Wear mandatory and/or other appropriate personal protective equipment (PPE).
  • Indoor environment.

This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace


Nearest Major Market: Reno
Nearest Secondary Market: Tahoe