Customer Service Representative (Req. 17919)

Location:

Meridian, ID, US

Description:

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States. Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods. We are a proud member of the Pacific Coast Building Products Family of Companies.

POSITION SUMMARY: Under the supervision of the Location Manager, this position supports the Sales department in all areas of customer service including processing customer orders, invoice and credits for all walk-in customers as well as on account customers; and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

SUPERVISION RECEIVED: General

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Answers phones in a courteous and friendly manner and refers calls to appropriate party.
Process sales orders and change orders received from customers inside sales coordinator and sales representatives, set up sales orders, terms, payer data in SAP for initial order.
Enter sales orders and change orders into SAP and distribute to appropriate departments.
Changes delivery notes to reflect loading changes and inventory shortages.
Assist in managing location pricing structure with sales team in SAP, prepare and enter yearly pricing increases.
Process credits for customers (i.e. pallet credits) as required by accounts receivable.
Assist yard staff and stucco machine operator as needed with mixing, receivers, material location, loading, unloading of trucks/customers or other as assigned.
Develop working knowledge of all products and established procedures.
Provide marketing support for samples, catalogs and information requests by Sales Reps and Inside Sales Coordinator.
Responsible for assisting in maintenance of inventory marketing materials.
Work with Sales Team to coordinate customer requests and to help provide superior customer service.
Become knowledgeable on all products and recommended installation requirements.
Assist in the setup and maintenance of both indoor and outdoor product displays.
All other duties and responsibilities assigned from time to time by the company or its designated representatives.
Abides by all safety rules set forth by the company and governmental regulatory agencies; and ensures that hazardous conditions are reported and corrected.
Predictable and Regular attendance is required.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school education or equivalent required, some college level courses are a plus.
Two years’ customer service experience preferred, experience in the concrete block and/or sack industry are a plus.
SAP experience preferred.
Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
You must have strong communication, teamwork, decision-making and interpersonal skills.
Demonstrated commitment to consistently delivering the highest quality customer service.
Working knowledge of office environment with experience using multi-line phone system, personal computer, printer, calculator, copier, and facsimile machine. Some other equipment may be required to perform duties.
Predictable and Regular attendance is required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequently required to use hands to finger, handle or feel; Reach with hands and arms; Talk and listen; Stand, walk, and sit.
Occasionally required to bend at the waist; Lift and/or move up-to 50 pounds.

WORK ENVIRONMENT The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.

Office environment with moderate noise.
Plant environment with loud noise, moving machinery, dusty, dirty.
Outdoor weather conditions.
Extreme temperatures.
Wear mandatory and/or other appropriate personal protective equipment (PPE)

I have reviewed the principal duties for which I am responsible, as well as the minimum requirements for this position. I understand that the duties and responsibilities, which are listed above for this position are descriptive only and are not necessarily exhaustive. I also understand that the duties, responsibilities, essential functions and other information listed above may change or be supplemented from time to time as needed, and that I may be required to perform other duties and responsibilities that may be assigned, even if they are unrelated to the regular scope and tasks of the position. This job description supersedes any-and-all prior job descriptions for this position. The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. I understand that I am employed by the Company on an “at-will” basis.

I have read and understand this document.

Employee Signature Date

Manager/Supervisor Signature Date

Salary Range: $20.00 - $25.00 / Hour, DOE

This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace