Customer Service Rep/Dispatcher (Req. 17843)

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States. Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods. We are a proud member of the Pacific Coast Building Products Family of Companies.

POSITION SUMMARY: Under the supervision of the Location Manager, this position supports the customer service department and is responsible for accounts receivable, and basic administrative support in all areas of sales and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

SUPERVISION RECEIVED: General 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contact customers to schedule deliveries and obtain load lists.
• Coordinates partial orders with sales representatives and/or customers.
• Maintain a 3-day delivery schedule on the delivery board.
• Inform finished goods delivery drivers of the delivery schedule and dispatch those drivers in a courteous manner.
• Responsible for credit card and cash payments for cash sales, along with creating deposit accounts.
• Provide accurate maps and directions for deliveries to drivers.
• Maintain accurate delivery logs.
• Monitor e-logs and communicate with drivers to determine if a customer delivery needs to be pushed out or rescheduled.
• Process EDI orders for Lowes and Home Depot.
• Schedule Lowe’s deliveries through the Lowe’s gateway as needed.
• Schedule and obtain proper documentation for Lowes and Home Depot deliveries.
• Contact customers and/or Sales Rep. with delivery updates and or scheduled adjustments as needed.
• Answers phones in a courteous and friendly manner and refers calls to appropriate party when necessary.
• Process sales orders and change orders received from customers, set up sales order, terms, payer data in SAP for initial order.
• Enter sales orders and change orders into SAP and distribute to appropriate departments.
• Changes delivery notes to reflect loading changes and inventory shortages.
• Assist in managing location pricing structure with sales team in SAP.
• Process credits for customers (i.e. pallet and material credits) as needed.
• Assist yard staff and stucco machine operator as needed with mixing, receivers, material location, loading, unloading of trucks/customers or other as assigned.
• Develop working knowledge of all products and established procedures.
• Assist retail and other customers with product selection as needed.
• Provide marketing support for samples, catalogs and information requests by Sales Reps and Inside Sales Coordinator.
• Work with Sales Team to coordinate customer requests and to help provide superior customer service.
• Become knowledgeable of all products and apply best practices for installation.
• Abides by all safety rules set forth by the company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
• All other duties and responsibilities assigned from time to time by the company or its designated representative.
• Predictable and Regular attendance is required.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school education or equivalent.
• On-the-job training experience is required to be able to perform duties.
• Requires accounting and clerical skills.
• Requires good reading, writing and mathematical skills and communication skills.
• Ability to operate 10-key adding machine, copier, facsimile machine and any other office equipment required to perform duties.
• Predictable and Regular attendance is required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing, walking, sitting, talking/listening, climbing, stooping, kneeling, crouching or crawling, reaching with hands and arms.
• Frequently required to use hands to finger, handle or feel; Reach with hands and arms; Talk and listen; Stand, walk, and sit.
• Occasionally required to bend at the waist; Lift and/or move up to 50 pounds.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Office environment with moderate noise.
• Occasionally Plant environment with loud noise, moving machinery, dusty, dirty.
• Outdoor weather conditions. Extreme temperatures.
• Wear mandatory and/or other appropriate personal protective equipment (PPE)

Salary Range: $20.00 to $23.00 / Hour, DOE

This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace