Customer Service Rep/Dispatcher

Carson City
NV
Country:  US
Description: 

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States. Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods. We are a proud member of the Pacific Coast Building Products Family of Companies.

POSITION SUMMARY: Under the supervision of the Transportation Supervisor, this position supports the transportation in all areas of delivery and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

 

SUPERVISION RECEIVED: General 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Answers phones in a courteous and friendly manner and refers calls to appropriate party and responds to customer inquiries.
  • Takes orders for input, create delivery documents and routes drivers
  • Matches and checks pickups and deliveries.
  • Checks inventory.
  • Maintains drivers’ files.
  • Performs and documents daily preoperational inspections on equipment and work areas
  • Track load counts and report daily
  • Perform pallet return operations
  • Regularly meets with supervisor
  • Maintains work area clean and clutter free per company standards
  • All other duties and responsibilities assigned from time to time by the company or its designated representatives
  • Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
  • Regular attendance is required.

 

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

                                                                      

  • High school education or equivalent.
  • Requires working knowledge of trucking, transportation and customer service.
  • On-the-job training experience is required to be able to perform duties
  • Forklift operational experience is beneficial.
  • Requires basic reading and writing skills.
  • Basic mathematics and counting are required.
  • Ability to work in a fast-paced work environment.
  • Ability to follow oral and written instructions.
  • Excellent verbal and written communication skills and a professional manner in dealing with employees and the public.
  • Ability to operate personal computer, printer, calculator, copier, facsimile machine and any other office equipment required to perform duties.
  • Must be proficient or ability to work with Microsoft Office (Word, Excel, Power Point, Outlook) is beneficial.
  • Ability to act professionally and remain calm in high stress situations. 
  • Operation of mobile electronic equipment may be required. 
  • Regular attendance is required

 

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

  • Frequently required to use hands to finger, handle or feel; Reach with hands and arms; Talk and listen; Stand, walk, and sit.
  • Occasionally climbing or balancing, stooping, kneeling, crouching or crawling may be required.
  • Occasionally required to bend at the waist.
  • Lifting 40 to 50 pounds.

 

 

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

       

  • Office environment with moderate noise.
  • Plant environment with moderate to loud noise, moving and vibrating machinery, dusty, dirty, fumes and/or airborne particles, toxic or caustic chemicals, hot and cold (non-weather) conditions.
  • Working areas may include elevated working platforms.
  • Outdoor weather conditions
  • Wear mandatory and/or other appropriate personal protective equipment (PPE)

This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace


Nearest Major Market: Carson City
Nearest Secondary Market: Reno