Customer Service Rep./Dispatcher

Country:  US

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States. Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods. We are a proud member of the Pacific Coast Building Products Family of Companies.


POSITION SUMMARY: Under the supervision of the Plant Accountant, this position provides customer service, processes customer orders, invoices and credits, directs accounts receivable requests from customers, assists with customer pick up load inspections, and provides marketing assistance for the location sales teams.  This position is required to provide sales assistance for walk-in Commercial and Retail customers and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.




ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Answers phones in a courteous and friendly manner and refers calls to appropriate party.
  • Process sales orders and change-orders received from customers and sales representatives, set-up sales order, terms, payer, and pre-lien data in SAP for initial order. 
  • Enter sales orders and change-orders into SAP and distribute copies to appropriate departments.
  • Issues invoices, returns for credit, credit and debit memos following the guidelines outlined in Basalite policy documents.
  • Changes delivery notes to reflect loading changes and inventory shortages.
  • Process notification request for new material set-up in SAP to Yard Supervisor.
  • Assist in managing location pricing structure with sales teams in SAP, prepare and enter yearly pricing increases.
  • Process credits for customers as required by accounts receivable.
  • Process and mail daily invoices and credits.
  • Develops a working knowledge of all products and established procedures.
  • Provide marketing support for samples, catalogs and information requests.
  • Responsible for assisting in maintenance of inventory of marketing materials.
  • Works with Sales Teams to coordinate customer requests and to help provide superior customer service.
  • Become knowledgeable on all products and recommended installation requirements.
  • All other duties and responsibilities assigned from time to time by the company or its designated representatives. 
  • Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
  • Regular attendance is required.


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • High school education or equivalent required, some college level courses are a plus. 
  • Two years’ customer service experience preferred, experience in the concrete block and/or sack industry area plus.
  • SAP experience preferred.
  • Dispatching and trucking experience are a plus.
  • Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
  • Requires good reading, writing and mathematical skills.
  • Ability to communicate effectively with peers, customers and superiors.
  • Must have strong communication, teamwork, decision-making and interpersonal skills.
  • Demonstrated commitment to consistently delivering the highest quality customer service.
  • Working knowledge of office environment with experience using multi-line phone system, personal computer, printer, calculator, copier, and facsimile machine.  Some other equipment may be required to perform duties.
  • Sales experience preferred, but not required.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


  • Standing, walking, sitting, talking/listening, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms.
  • Lifting up-to 25 pounds.


WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


  • Office environment with moderate noise
  • Indoor and outdoor weather conditions.
  • Moderate noise.
  • Extreme temperatures.
  • Wear mandatory and/or other appropriate personal protective equipment (PPE).


This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace

Nearest Major Market: Tacoma
Nearest Secondary Market: Seattle